Had a crash - is there a backup somewhere?

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1. offizieller Beitrag

    Hi.


    I was working on a presentation model of a quite big building. I was actually finished, with windows and everything. Then today, I wanted to add some other facadesolutions. Apparently the 3D model at some point got too heavy for the program or something - at least it crashed. When I opened the model again, it ask me if I want to save the backup as a new position. I said no, because it is my experience that there is normally nothing new in these backup positions. But I found that 7th floor had dissapeared, but I thought, ok there is not so much work in 7th floor. But then quite some time later, when I was finished with 7th floor I realizes that all the windows and doors had dissapeared in all floors....


    Is it possible to recreate the model, as it was earlier - or is it too late now? I have checked my external HDD for a backup from yesterday, but found that my backup looks like it is not doing correct. It should take a backup every day - I thought I had set it up to do that - but it looks like not....

    Sincerely Yours. M. Sc. E. Thorvald, Denmark
    (Dietrichs version 7.03).

    • Offizieller Beitrag

    Hello Thorvald,
    to recreate the windows and doors in your building, a position is needed, in which these elements are present. I think the backup-position that was offered by the program and that you denied, would have been such a position.
    So if you can find any backup, where the windows and doors are there, we would have a chance to recreate the model. You would have to pack everything into a zip-folder and send it to support@dietrichs.com.
    If there is no backup, I'm sorry to tell you, but you will have to create the elements once again.

    Grüße aus Neubiberg,


    Florian Strauß - Dietrich's Technology GmbH


    3D-CAD/CAM-Software für den Holzbau, Abbund, Holzrahmenbau, Blockbau und Ingenieurholzbau

    Ok, thanks for the answer. If I look in the files folder of the project - is there any special type of file that I should look for? In the project (Dietrichs main window), there is only the position with the missing doors and windows.

    Sincerely Yours. M. Sc. E. Thorvald, Denmark
    (Dietrichs version 7.03).

    • Offizieller Beitrag

    Please find attached a screenshot of windows explorer, that shows the content of a project folder with two positions in it (red and blue frame). The other screenshot shows this project in Dietrich's project administration. If you have only files left in your project with the name of the position without doors and windows, than there is nothing we could work with.

    • Offizieller Beitrag

    It seems that there is only one position in this project. Unfortunately the screenshot does not show the whole content of the folder.
    Please sent this folder as a zip-folder per Mail. That way I can have a look and see what we have.

    • Offizieller Beitrag

    I had a look into the files of your project. There is a second position (garage), but it is empty. But for the main building, there is only information about position 002.
    So if there is no additional backup, there is nothing I can do. Sorry.

    Ok thanks anyway. I'll put in the windows and doors again. It takes a little time, but many of them are the same and 3th floor to 6th floor are copies of each other. So it's not too bad.

    Sincerely Yours. M. Sc. E. Thorvald, Denmark
    (Dietrichs version 7.03).

    Yes, I checked the backup settings and I know now why, there was no backup from yesterday. Because the backup was set to each 24 hours. But if these 24 hours interval happens when the computer is turned off, of course the backup does not happen. And maybe the 24 hours interval was in the evening, and yesterday evening, I wasn't home, so computer was closed. So now I have changed the setting to back up, at log out (when I close or restart the computer). Another option could be every 12 hours.

    Sincerely Yours. M. Sc. E. Thorvald, Denmark
    (Dietrichs version 7.03).

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